General Questions

Why isn’t my promo code working?

Some promo codes are only valid for a limited time and will not work after that. Also, some promo codes cannot be combined. In most instances, only one promo code may be used per order.

Can I return unopened skin care products?

Yes, with a receipt, and within 30 days of purchase. See our full. Return Policy here

When will my order arrive?

Once your order has shipped, you will receive a tracking number via email. Once shipped, we can no longer update or alter your order in any way. You may also refer to our Shipping Policy for full details.

How long do preorder items take to arrive?

Please refer to our Preorder Policy for complete details on preordered items.

How can I cancel my order?

Email support@dermspastore.com to cancel or modify your order.

Can I return unopened skincare products?

Yes, with a receipt, and within 30 days of purchase. Restrictions apply - See our Return Policy for more details and specifications.

My product was damaged upon arrival, can I get a replacement?

Certainly! Please email support@dermspastore.com to initiate the replacement process, and we will happily assist you in obtaining a swift replacement!

What is the return policy?

Please view our full Return Policy here.

What if I experience an allergic reaction to a product?

When beginning a new skin care routine, skin can occasionally go through an adjustment period typically referred to as “purging”. This process can often be mistaken for an allergic reaction, especially in individuals with sensitive skin. If you have been working with a specific provider, please contact the provider so they can tailor a solution to suit your needs. Otherwise, you may contact our support team by emailing support@dermspastore.com.

I still have more questions and need help, where do I go?

For questions about your order, help with finding the right skincare products for you or just about anything else, please contact us at support@dermspastore.com.